Warranty and Return Policy
Security of Your Personal Information on VipBrands

We are extremely concerned about the safety of your personal information when you make shopping at VipBrands. VipBrands.app and ae.VipBrands.app make great efforts to prevent any loss of information or unauthorized use by third parties.
When you are making shopping at VipBrands, your credit card number is used only to carry out your orders and is not collected in database.
Ensuring that your information is sent exactly to VipBrands, 2048-bit encryption and SSL security certificates guarantee the security of any transmitted information.

Terms of Use


Welcome to the VipBrands.app website (the "Site"). VipBrands.app owned and operated by Vipbrands Electronic Commerce, a company duly incorporated, organized and registered under the english law with registered office at Europe, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions. in UAE & Middle east
By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.


You are either at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian.
We grant you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping for personal items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Content provided on this site is solely for informational purposes. Product representations expressed on this Site are those of the vendor and are not made by us. Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions.
Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

During the registration process you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.


Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.


Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.


All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under UAE copyright laws and international conventions. All rights are reserved.

How can I return an item?

- Below are the steps which you need to follow to a request for a "return":

- Click on ‘My Account’ in the tab bar and login

- Click on ‘Orders’

- Click the 'Return' button in the relevant order

- Click on 'Proceed' and enter your address, the reason for return and whether you want

- Call your nearest UPS cargo office and deliver the product. https://www.ups.com/sa/en/Home.page

- You can send the cargo with a counter payment along with your return invoice.

- Once your cargo reaches us within 7 business days, the cancellation or refund will begin.

- The total order amount
 will be transferred to your account within 15 business days. This period may differ depending on the bank.


Rules and Conditions for Return / Exchange

*Product return or exchange is completely free. No fee is charged from the customer.

Return/Exchange can only be made within 14 business days from the date of delivery. The item should be in good condition and not used along with the original tag. It should also be in the same brand box you received.

Unfortunately, we have a no-return policy on some of our products. We advise you to read the product description thoroughly before purchasing your desired product.

If I’m not happy with my order, do I get a refund and get my money back?

For all prepaid orders, we do offer a refund on credit card and However, the same is not applicable for cash on delivery orders.

If you paid for your order via a credit / debit card, you can return items to VipBrands and also ask for a refund back to your credit / debit card.

Just log into your VipBrands Account and create a return request within 14 business days from the date of receipt. Make sure your products are unused with the original tag still attached.

You can choose whether you want your money refunded your credit/ debit card and you’re done!

COD orders will have its refund through coupon code and will be posted on your official VipBrands account.

Thank You
Prepared by  T-Soft E-Commerce.